Shipping Policy

Last updated: 12/12/2024

At Tipri, we are committed to delivering your orders quickly and efficiently. Please read our Shipping Policy to understand how we handle shipping and delivery.

1. Shipping Destinations

We ship to the following locations:

  • Haiti: Orders can be delivered directly within Haiti.
  • International: Specific international locations, depending on availability and shipping carrier services.

2. Shipping Methods and Costs

  • Standard Shipping: Delivery times and costs vary based on the destination. The shipping cost will be calculated and displayed at checkout.
  • Express Shipping: If available, you can choose expedited delivery for an additional fee.
  • Free shipping may be offered on orders exceeding a specific value or during promotional periods.

3. Processing Time

  • Orders are processed within 7 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.
  • For manual payment methods like MonCash or Zelle, processing begins once proof of payment is verified.

4. Delivery Timeframes

  • Standard shipping: 7-14 business days
  • Express shipping: 2-3 business days
    Delivery times may vary due to factors such as carrier delays, customs clearance, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number (if available) to monitor your shipment's progress.

6. Shipping Restrictions

  • We are unable to ship to certain regions or PO Boxes due to carrier restrictions.
  • Hazardous materials or restricted items may not be eligible for shipping.

7. Failed Deliveries and Incorrect Information

  • Please ensure that your shipping information is accurate at checkout.
  • If a delivery fails due to incorrect or incomplete information, the customer will be responsible for additional shipping costs.

8. Lost or Damaged Packages

  • Tipri is not liable for lost or stolen packages once marked as delivered by the carrier.
  • If your package arrives damaged, please contact us within 3 days of delivery with photos of the damage and your order details.

9. Customs and Duties

  • International orders may be subject to customs fees, duties, or taxes, which are the customer’s responsibility.
  • Please check with your local customs office for more information.

10. Contact Us

If you have questions or need assistance with shipping, please contact us:
Email: contactus@tipriht.com