Refund policy

Last updated: 12/12/2024

At Tipri, we strive to ensure you’re satisfied with your purchases. If you’re not completely happy, we’re here to help. Please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as you received it.
  • Returns must be initiated within 15 days of receiving the product.
  • Certain items, such as skincare products, may not be eligible for return due to hygiene reasons unless they are defective or damaged upon arrival.

2. How to Initiate a Return

To start a return:

  1. Contact our support team at contactus@tipriht.com with your order number and reason for the return.
  2. Provide proof of purchase and photos of the item (if applicable).
  3. Ship the item back to our return address, which will be provided by our support team.
  4. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refund Policy

Refunds will be processed under the following terms:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be issued to the original payment method within  15 business days.
  • For payments made via MonCash or Zelle, refunds will be issued to the same account used for the transaction.

4. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within  3 days of receiving the item.
  • Provide photos of the damage and your order details.
  • We will replace the item or issue a full refund, including shipping costs, at no additional charge.

5. Non-Returnable Items

The following items cannot be returned:

  • Gift cards.
  • Discounted or clearance items (unless defective).
  • Opened skincare products (for hygiene reasons).

6. Late or Missing Refunds

If you haven’t received a refund after the specified time:

  1. Check your bank account or payment service provider.
  2. Contact your payment service provider; processing times can vary.
  3. If you still have issues, contact us at contactus@tipriht.com.

7. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with the updated revision date.

Contact Us

If you have any questions about this policy, please reach out:
Email: contactus@tipriht.com